From first dollar to full roi

Hardware and software are only part of the equation. What
separates a charging program that thrives from one that
underperforms is the expertise behind it. Neon services guide you
from funding applications and deployment design through to active
network optimization every step of the way.

Four pillars of service.
one trusted partner

Most EV charging vendors deliver the hardware
and disappear. Neon is built differently — our services wrap around your entire
program lifecycle.

1

Consulting &
Deployment Design

Funding identification, grant applications, site design, electrical scoping, and deployment planning tailored to your specific goals, budget, and constraints from a single site to a national rollout.

2

Support & Warranty
Services

24/7 proactive remote monitoring, on-site parts and labor warranties, and service level agreements with guaranteed response times so your network delivers the uptime drivers and your property deserve.

3

Flexible Business
Models

Whether you want to own outright, lease, participate in a revenue share, or have Neon own and operate everything, we structure the model that matches your capital position and business objectives.

4

Active Network Management

Ongoing optimization of your network's reliability, driver experience, pricing strategy, and utilization backed by market data and proactive recommendations to maximize your ROI month over month.

01 — Consulting & Deployment

Start smart. Deploy right. Fund well

Most EV charging programs fail not because of
bad hardware but because of poor planning,
missed funding, and mismatched deployment
design. Neon consulting eliminates all three.

1. Grant Identification &
Application Support

Our dedicated grant team scans and tracks every available federal and provincial EV charging incentive program in Canada. We identify which programs your project qualifies for, build compliant applications, and manage the entire process from submission to approval. Most of our clients recover 40–75% of their project costs through funded programs they didn't know existed.

2. Site Assessment &
Electrical Analysis

Our dedicated grant team scans and tracks every available federal and provincial EV charging incentive program in Canada. We identify which programs your project qualifies for, build compliant applications, and manage the entire process from submission to approval. Most of our clients recover 40–75% of their project costs through funded programs they didn't know existed.

3. Custom Deployment
Design

Our dedicated grant team scans and tracks every available federal and provincial EV charging incentive program in Canada. We identify which programs your project qualifies for, build compliant applications, and manage the entire process from submission to approval. Most of our clients recover 40–75% of their project costs through funded programs they didn't know existed.

4. EV Charging Strategy &
Program Design

Our dedicated grant team scans and tracks every available federal and provincial EV charging incentive program in Canada. We identify which programs your project qualifies for, build compliant applications, and manage the entire process from submission to approval. Most of our clients recover 40–75% of their project costs through funded programs they didn't know existed.

5. Contractor & Utility
Coordination

Our dedicated grant team scans and tracks every available federal and provincial EV charging incentive program in Canada. We identify which programs your project qualifies for, build compliant applications, and manage the entire process from submission to approval. Most of our clients recover 40–75% of their project costs through funded programs they didn't know existed.

02 — Support & Warranty

The infrastructure behind
your uptime promise.

A charging station that doesn't work is worse than no
charging station at all. Neon's support services are designed
to prevent downtime — and respond decisively when issues
occur.

01

Proactive Remote Monitoring

Every station on your Neon network is watched around the clock by our Network Operations Center. We don't wait for drivers to report problems our systems detect anomalies, connectivity issues, and performance degradation automatically, and our team intervenes before your drivers are affected.
Faults trigger immediate alerts and remote diagnostics. Over 80% of issues are resolved remotely without any site visit eliminating driver disruption and protecting your network's reputation.
02

On-Site Parts & Labor Warranty

Every station on your Neon network is watched around the clock by our Network Operations Center. We don't wait for drivers to report problems our systems detect anomalies, connectivity issues, and performance degradation automatically, and our team intervenes before your drivers are affected.
Faults trigger immediate alerts and remote diagnostics. Over 80% of issues are resolved remotely without any site visit eliminating.
03

Driver & Operator Support

Every station on your Neon network is watched around the clock by our Network Operations Center. We don't wait for drivers to report problems our systems detect anomalies, connectivity issues, and performance degradation automatically, and our team intervenes before your drivers are affected.
Faults trigger immediate alerts and remote diagnostics. Over 80% of issues are resolved remotely without any site visit eliminating driver disruption and protecting your network's reputation.

Your network, your rules.

Control who charges, when, and at what price without setting foot on
site. Manage everything remotely.

TIER 01
Standard
24/7 NOC monitoring, parts & labor warranty, phone support, 72-hour on-site SLA, 95% uptime target.
24/7 NOC monitoring
Parts & labor warranty
Phone support
72-hour on-site SLA
95% uptime target
TIER 02
Premium
Priority NOC, enhanced warranty, 24-
hour on-site SLA, dedicated account
manager, 98% uptime guarantee.
Priority NOC
Enhanced warranty
24-hour on-site SLA
Dedicated account manager
98% uptime guarantee
TIER 03
Enterprise
Custom SLA, multi-site portfolio management, same-day response where available, white-glove reporting & executive reviews.
Custom SLA
Multi-site portfolio management
Same-day response (where
available)
White-glove reporting
Executive reviews
03 — Flexible Business Models

Your capital.
Your terms.
Your choice.

A charging station that doesn't work is worse than
no charging station at all. Neon's support services
are designed to prevent downtime — and respond decisively when issues occur.

HOST OWNED
Own Your Infrastructure
You purchase and own the charging hardware outright. You control pricing, access, and branding. Neon provides platforms, network services, and support. Best for operators seeking maximum control, full revenue retention, and long-term asset ownership.
Revenue ownership
100% of session revenue after payment processing fees goes to you, deposited directly to your account.
Capital asset on your balance sheet
Depreciate the hardware, retain the appreciating infrastructure asset as EV adoption grows.
Maximum grant eligibility
Most ZEVIP and provincial programs require host ownership. Our grant team maximizes your funding recovery.
Full control
Over pricing, access, and branding — set rates, restrict access, and customize the driver experience for your property.
CHARGING AS A SERVICE
REVENUE SHARE
04 — Active network management

Your network, actively
managed for growth

Deploying chargers is the beginning, not the end. Neon's network
management service continuously monitors, optimizes, and evolves
your charging program turning data into decisions and decisions into
ROI.

01
Reliability Management & Proactive Maintenance
Our NOC monitors every station 24/7. Predictive fault detection identifies degrading hardware performance before failure. Scheduled maintenance prevents unplanned downtime. We maintain your network health score and target above-industry-average uptime for every site.
02
Driver Experience Optimization
Uptime is necessary but not sufficient. We monitor driver session success rates, error frequencies, payment friction points, and app interaction patterns and intervene proactively to ensure drivers have a consistently positive experience on your network. Happy drivers come back. They also leave reviews.
03
Market Analysis & Competitive Intelligence
We track EV adoption trends, competitor pricing, nearby network activity, and local driver behavior patterns specific to your site type and market. This intelligence informs pricing decisions, expansion timing, and programming strategies so you're always ahead of the curve, not reacting to it.
04
Proactive ROI Recommendations
We deliver a network performance review with specific, data-backed recommendations: pricing adjustments to capture more revenue, access rule changes to improve utilization, expansion signals based on demand data, and timing suggestions tied to local EV adoption rates. Not just reports, actual guidance.

Questions before you
sign on

The questions operators ask most before getting started.

What is Charging as a Service (CaaS) and is it right for my property?

Charging as a Service (CaaS) is a model where Neon owns and fully operates the EV charging infrastructure on your property. You pay a predictable monthly fee with a revenue share arrangement. You get all the benefits of EV charging without upfront capital, hardware ownership, or operational responsibility. CaaS is ideal for multifamily properties, hotels, corporate campuses, and any site where capital budgets are constrained or internal EV expertise isn't available.

How does Neon help with EV charging grants and incentives in Canada?

Charging as a Service (CaaS) is a model where Neon owns and fully operates the EV charging infrastructure on your property. You pay a predictable monthly fee with a revenue share arrangement. You get all the benefits of EV charging without upfront capital, hardware ownership, or operational responsibility. CaaS is ideal for multifamily properties, hotels, corporate campuses, and any site where capital budgets are constrained or internal EV expertise isn't available.

Can Neon handle a national or multi-province deployment?

Charging as a Service (CaaS) is a model where Neon owns and fully operates the EV charging infrastructure on your property. You pay a predictable monthly fee with a revenue share arrangement. You get all the benefits of EV charging without upfront capital, hardware ownership, or operational responsibility. CaaS is ideal for multifamily properties, hotels, corporate campuses, and any site where capital budgets are constrained or internal EV expertise isn't available.

Can Neon manage existing chargers we already have installed?

Charging as a Service (CaaS) is a model where Neon owns and fully operates the EV charging infrastructure on your property. You pay a predictable monthly fee with a revenue share arrangement. You get all the benefits of EV charging without upfront capital, hardware ownership, or operational responsibility. CaaS is ideal for multifamily properties, hotels, corporate campuses, and any site where capital budgets are constrained or internal EV expertise isn't available.

What does it cost to engage Neon's consulting and services?

Charging as a Service (CaaS) is a model where Neon owns and fully operates the EV charging infrastructure on your property. You pay a predictable monthly fee with a revenue share arrangement. You get all the benefits of EV charging without upfront capital, hardware ownership, or operational responsibility. CaaS is ideal for multifamily properties, hotels, corporate campuses, and any site where capital budgets are constrained or internal EV expertise isn't available.